Understand PSTN Basic Components

Understand Cisco IP Telephony Components

Understand the Architecture for Voice, Video and Integrated Data

Configure Voice Gateways

Configure Ethernet Phones

Configure Softphones

Configure Cisco CallManager

Configure Inter-Cluster Trunks

Configure IP Telephony Services

Configure Dialing Transformations

Configure Translation Patterns

Configure Route Lists, Route Groups, and Calling Search Spaces

Configure Bulk Administration Tool

Configure Music On Hold

Configure Features Such as, Call Conference, Call Park, Call Pickup, and Call Forwarding