Test 3

Test 3

Multiple Choice

Identify the letter of the choice that best completes the statement or answers the question.

____ 1. Choose the statement that incorrectly describes proposals.

a.	Proposals are sales presentations.
b.	Informal proposals may be two- to four-page letters.
c.	Proposals may be written in response to RFPs.
d.	Most proposals are internal.

____ 2. In a proposal, the goals of a project might be described in a section entitled

a.	Staffing.
b.	Budget.
c.	Purpose.
d.	Authorization.

____ 3. The actual proposal section of an informal proposal must

a.	describe the credentials and expertise of the project leaders.
b.	discuss all the specifics for solving the problem, leaving nothing to be guessed.
c.	disclose enough of your plan to secure the contract without giving away so much information that your services aren't needed.
d.	give an accurate listing of the costs of the project.

____ 4. Formal proposals differ from informal proposals in

a.	style.
b.	size and format.
c.	in language usage.
d.	All of the above.

____ 5. The letter of transmittal submitted with a proposal should

a.	provide ancillary material of interest to readers.
b.	include a list of the costs for the entire project.
c.	briefly present the major features and benefits of the proposal.
d.	present the résumés of key staff members.

____ 6. The title page of a formal proposal should include

a.	the RFP number or other announcement.
b.	talking headings.
c.	a list of figures.
d.	an abstract of the proposal.

____ 7. In a formal report, the transmittal letter or memorandum usually

a.	follows the indirect plan.
b.	uses no contractions or first-person pronouns.
c.	highlights the report's findings, conclusions, and recommendations.
d.	is as formal as the report itself.

____ 8. To avoid sounding repetitious in a formal report,

a.	vary your presentation of all information.
b.	do not include information that has been presented elsewhere.
c.	skip the introduction if it contains information that has been presented elsewhere.
d.	word the information in exactly the same way you did in a previous section of the report.

____ 9. In an introduction to a formal report, the section that defines what was included in or excluded from the investigation is the

a.	background.
b.	significance.
c.	scope.
d.	authorization.

____ 10. An optional item to include in a formal report introduction is

a.	the scope.
b.	the problem or purpose.
c.	a literature review.
d.	the significance.

____ 11. Which statement does not describe the body of a formal report?

a.	Clear headings are used to explain each major section.
b.	Evidence that justifies the conclusions is presented.
c.	Research findings are discussed, analyzed, interpreted, and evaluated.
d.	Precise suggestions are given for actions to be taken to solve the report problem.

____ 12. The section of a formal report that tells what the findings mean is the

a.	recommendations.
b.	introduction.
c.	conclusions.
d.	body.

____ 13. Which of the following is a useful guideline for writing a formal report?

a.	Prepare a complete, well-organized outline before writing the report.
b.	Write the most difficult sections first so that you will have plenty of time to revise them.
c.	To show objectivity, use many first-person pronouns.
d.	Begin writing the report while you are collecting your data.

____ 14. Expert report writers advise

a.	proofreading the first draft as soon as possible after completing it.
b.	recording ideas quickly and saving revisions until after the first draft is completed.
c.	proofreading the final copy once very thoroughly.
d.	switching back and forth between present- and past-tense verbs in describing related data.

____ 15. Kyle has been asked to give a presentation on the status of an important project. The first thing he should do is

a.	develop an outline of the points he wants to cover in his presentation.
b.	prepare the visual aids he will want to use in delivering the presentation.
c.	determine the purpose of his presentation.
d.	write the text of his presentation.

____ 16. The first step in preparing an effective oral presentation is

a.	knowing your purpose and audience.
b.	collecting information.
c.	determining what to say.
d.	developing an outline.

____ 17. Speakers establish credibility by

a.	describing their qualifications.
b.	using effective visual aids.
c.	getting the audience involved.
d.	previewing their main points.

____ 18. Susan tells the audience that she has been with MBI for 15 years and has worked with numerous companies similar to the one she is addressing today to

a.	capture the listeners' attention and get them involved.
b.	preview the main points of the presentation.
c.	present the body of the speech.
d.	identify herself and establish credibility.

____ 19. The biggest problem with most oral presentations is

a.	not maintaining eye contact with the audience.
b.	not adapting a presentation to the audience.
c.	using terminology unfamiliar to the audience.
d.	failure to focus on a few principal ideas.

____ 20. The body of a short, 20-minute presentation should focus on

a.	at least five to eight main points.
b.	one or two main points.
c.	two to four main points.
d.	up to ten main points.

____ 21. An oral presentation on company sales by the regional office might best be organized by

a.	component.
b.	time.
c.	criteria.
d.	importance.

____ 22. Angela's presentation will discuss the advantages and disadvantages of marketing the company's latest product on the West Coast as well as on the East Coast. The most effective organization for Angela's presentation would be by

a.	component (division).
b.	problem-solution.
c.	pro-con alternatives.
d.	time.

____ 23. Skilled speakers use the conclusion to

a.	introduce one additional point of interest to the audience.
b.	review the main themes of the presentation.
c.	establish their credibility with the audience.
d.	get the audience involved.

____ 24. Helpful previews, summaries, and transitions in an oral presentation are examples of

a.	conclusions.
b.	criteria.
c.	verbal signposts.
d.	components.

____ 25. In his presentation, Eric says Now that we've discussed the problems we face, let's look at some possible solutions to

a.	summarize what he's already said.
b.	conclude his presentation.
c.	establish credibility with the audience.
d.	show the organization of his presentation.

____ 26. Because they are easy to use and require no software, which of the following are often preferred by speakers?

a.	Computer visuals
b.	Templates.
c.	Overhead transparencies.
d.	Slides.

____ 27. Experts recommend distributing handouts

a.	at the beginning of a presentation.
b.	in the middle of a presentation.
c.	at the end of a presentation.
d.	by mail after the presentation.

____ 28. Select the most accurate statement about computer presentations.

a.	Last-minute changes are difficult to make.
b.	Using design templates requires some knowledge of color theory.
c.	Use a different color palette for each slide to get the best effect.
d.	Computer presentations can make even amateurs look professional.

____ 29. Sandy is preparing a computer presentation. She should use

a.	dark text on a light background for presentations in bright rooms.
b.	light text on a light background for presentations in darkened rooms.
c.	different colors to separate similar elements.
d.	dark text on a dark background for the greatest impact.

____ 30. Reading an oral presentation

a.	is an effective technique for beginning speakers.
b.	can be combined effectively with the memorization and note card methods.
c.	allows feedback to be used to advantage.
d.	causes the audience to lose confidence in the speaker's expertise.

____ 31. Which of the following statements is the best recommendation for giving an effective oral presentation?

a.	Memorize the entire oral presentation, concentrating in particular on the introductory and closing paragraphs.
b.	Read the entire presentation to the audience so that nothing important will be overlooked.
c.	Talk in a conversational manner, using note cards or an outline containing key sentences and major ideas.
d.	Have a complete script of the presentation handy for reference.

____ 32. To give an effective oral presentation, Sue should

a.	present her first sentence from memory.
b.	begin speaking immediately without pausing.
c.	avoid any body movement.
d.	speak quickly so she doesn't sound nervous.

____ 33. Select the most accurate statement about the question-and-answer period after an oral presentation.

a.	Let the audience have unlimited time to ask questions.
b.	If possible, avoid the audience's questions.
c.	Repeat each question so that the entire audience will be sure to hear it.
d.	When answering the audience's questions, be sure to defend your position.

____ 34. For cross-cultural presentations, Tony should

a.	consider breaking his presentation into short, discrete segments.
b.	always present the main idea at the beginning of the presentation.
c.	use plenty of eye contact.
d.	use long sentences to impress the audience.

____ 35. Visual aids for cross-cultural presentations should

a.	be spontaneous such as writing on flipcharts or transparencies.
b.	be written in the languages of the speaker and the audience.
c.	never include numbers.
d.	All of the above.

____ 36. Which of the following statements is accurate in describing the changing nature of jobs?

a.	Employers are less willing to hire people into jobs with narrow descriptions.
b.	Employees can expect to work for the same employer for a lifetime.
c.	People are increasingly working in stable positions for larger companies.
d.	Employees feel more secure because more jobs are outsourced.

____ 37. The average employee can expect to

a.	work at 5 to 10 jobs over the course of a career.
b.	work at 12 to 15 jobs over the course of a career.
c.	find one terrific job and stick with it through a working career.
d.	find a job at a Web job site.

____ 38. Learn about possible career choices through

a.	libraries.
b.	the Web.
c.	college career centers.
d.	All of the above.

____ 39. Select the correct statement from the following:

a.	Locating a career position requires an early start and a determined effort.
b.	Employers are not very concerned with experience in college applicants.
c.	Completing a college degree guarantees a job.
d.	Employers place little value on grade-point averages.

____ 40. Probably the best thing Rex can do to locate a specific job opening as a graduating business student is

a.	check the classified ads in local and national newspapers.
b.	develop a personal network of contacts.
c.	sign up for campus interviews with visiting company representatives.
d.	check announcements in publications of professional organizations.

____ 41. Landing a job today depends largely on

a.	reading many newspaper ads.
b.	including the right keywords in your résumé.
c.	personal contacts.
d.	visiting all of the Web sites that post open jobs.

____ 42. Because it emphasizes a candidate's work record, most recruiters favor a

a.	condensed résumé.
b.	functional résumé.
c.	chronological résumé.
d.	combination résumé.

____ 43. Since Rannette has substantial experience in her field of employment and has shown steady career growth, the best résumé style for her to use is the

a.	functional résumé.
b.	chronological résumé.
c.	condensed résumé.
d.	combination résumé.

____ 44. A résumé style that focuses attention on a job candidate's skills rather than past employment is the

a.	functional résumé.
b.	chronological résumé.
c.	condensed résumé.
d.	combination résumé.

____ 45. A résumé style that emphasizes a candidate's capabilities while also including a complete job history is a

a.	chronological style résumé.
b.	condensed style résumé.
c.	combination style résumé.
d.	functional style résumé.

____ 46. Select the statement that incorrectly describes the main heading portion of a résumé.

a.	Include your name, address, phone number, and message phone number.
b.	Keep the main heading simple and uncluttered.
c.	Include the word résumé as part of the main heading.
d.	Avoid showing both permanent and temporary addresses.

____ 47. Select the correct statement.

a.	A résumé may be selective in presenting employment history.
b.	Work experience should always follow the main heading of a résumé.
c.	List work experience in chronological order.
d.	Be careful to describe your work experience in general terms.

____ 48. Which of the following statements is most effective for a résumé?

a.	Established procedures for payroll verification.
b.	Consistently exceeded monthly sales quota by 15 percent.
c.	Familiar with a wide variety of computer systems and programs.
d.	Responsible for accounts receivable and payable.

____ 49. If you have room on your résumé for only one more item, the best information to include would be

a.	a statement indicating your willingness to travel or relocate.
b.	the statement References furnished upon request.
c.	your birth date.
d.	your marital status.

____ 50. Select the correct statement.

a.	Use personal pronouns such as I to describe your experiences on a résumé.
b.	Seek the help of a résumé-writing service for a résumé that will stand out in a competitive job market.
c.	If you must fax your résumé to an employer, eliminate underlines and use a thin font for clear transmission.
d.	Adding a touch of humor to your résumé is an effective way to demonstrate your personality to a potential employer.

____ 51. The purpose of a letter of application is to

a.	gain an interview.
b.	secure a job offer.
c.	repeat the résumé.
d.	detail the job candidate's work history.

____ 52. The best opening for a solicited letter of application is

a.	I happened to be reading the Gazette yesterday and saw your ad for a management trainee in retail sales.
b.	Please consider me an applicant for the position of financial analyst with your firm.
c.	If you are in need of a staff accountant, please consider my qualifications.
d.	Dale Johnson of your Advertising Department suggested I apply for the account executive position that is currently vacant.

____ 53. Which of the following openings is most appropriate for an unsolicited letter of application?

a.	The Career Center at Western Arts College told me you are seeking an individual for the position of management trainee.
b.	My degree in marketing and my experience as an intern at Adco Corporation give me the qualifications to do an outstanding job as your director of advertising.
c.	Janice Williams in your Finance Department suggested that I call you about your opening for a financial analysis.
d.	Would your company benefit from the services of a human resources graduate with five years' experience as an assistant manager?

____ 54. Which statement is best to include in the body of a letter of application?

a.	I have completed all of the courses required for an accounting degree, including income tax accounting.
b.	My work experience has been very interesting and helpful.
c.	While completing my bachelor's degree, I participated in a field study course that allowed students to help small business owners find ways to improve their operations.
d.	Your company will doubtless benefit from my excellent communication skills.

____ 55. An effective letter of application should

a.	repeat important qualifications that are listed on the résumé.
b.	match personal strengths to employer needs.
c.	set an appointment time for the expected interview.
d.	establish rapport with the reader.

____ 56. The best closing statement for a letter of application is

a.	Since I will be in the downtown area next week, I will drop by so we can discuss my qualifications in person.
b.	If you think I have the qualifications to serve as the director of communications for Burgess Publications, please call me.
c.	Hope to hear from you soon.
d.	Please review the skills and qualifications I have listed on the enclosed résumé; I will call you next week to set up an interview at your convenience.

____ 57. Select the best statement to include in the application or résumé follow-up letter.

a.	Please let me know why I have not heard from you yet.
b.	In addition to the work experience listed on my résumé, I recently completed a summer internship with an accounting firm.
c.	If you can think of a position for which I might be qualified, I would appreciate hearing from you.
d.	I'm sure I have the qualifications you are looking for, and I would appreciate receiving a call next week to set up an interview with you.

____ 58. If you did not get the job you were seeking, which of the following actions would be inappropriate?

a.	Let the company know that you will contact it again in a month to see whether another position is available.
b.	Acknowledge in a rejection follow-up letter that you are disappointed at not having gotten the job but that you are still interested.
c.	Show persistence by calling the employer at least once or twice a week for the next two months to see whether a position is available.
d.	Express confidence that you still meet the job qualifications.

____ 59. If a job interviewer asks a question about a weakness or a negative point,

a.	deny that the weakness or negative exists.
b.	try to turn your response into a positive selling point.
c.	answer the interviewer fully, defending yourself.
d.	elaborate on why you have not managed to overcome this weakness or negative.

____ 60. How would you respond if you were asked during an interview Which do you prefer--serving humanity or making money?

a.	I need to make a lot of money to support myself comfortably.
b.	I really get a great deal of satisfaction out of serving humanity; money is not important to me.
c.	I would like to serve humanity while making a comfortable salary on which to live.
d.	I would like to serve humanity as long as I'm making a great deal of money.