1.

Pat's decision to have managers put more effort into establishing standards and monitoring performance means these managers will spend more time:

A)

developing tactical plans.

B)

verbalizing.

C)

organizing.

D)

controlling.

2.

Jermaine is a manager with Drevil Industries.  Part of his job is to make specific short-term decisions about what his department must do to achieve Drevil's long-term success.  Jermaine is involved in:

A)

strategic planning.

B)

contingency planning.

C)

tactical planning.

D)

complimentary planning.

3.

One difference between managers and leaders is that:

A)

managers are found in businesses while leaders operate in nonprofit organizations.

B)

mangers work to achieve stability while leaders embrace change.

C)

managers use an autocratic approach while leaders embrace a democratic style.

D)

all employees can manage, but only top managers can lead.

4.

Hildy Scott is a sales representative for the Hipner Company. In her job, she frequently relies on the marketing department to provide her with information and materials. When using customer satisfaction to judge the success of their company, Hipner's managers should:

A)

ignore Hildy's satisfaction, since she is an employee rather than a customer.

B)

take Hildy's satisfaction into account, because customers can be internal as well as external.

C)

consider Hildy's satisfaction, but place less emphasis it than on the satisfaction of a stockholder, since she is an external customer.

D)

only consider Hildy's satisfaction if she has worked in the same job for at least 2 years.

5.

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.

A)

controlling

B)

leading

C)

planning

D)

organizing

6.

Gina Raiter, the president and CEO of AutoMotion Auto Service Centers, has asked several managers and employees to help establish a statement to outline the fundamental purposes of their company. The result of this effort is likely to be a document known as a(n):

A)

payoff matrix.

B)

mission statement.

C)

tactical plan.

D)

organization chart.

7.

Ho Han has just spent two hours going over quality reports to determine whether his department is meeting quality standards he set for the current month. Ho's efforts are part of the ___________ function of management.

A)

planning

B)

organizing

C)

directing

D)

controlling

8.

When managers determine that an organization is not making sufficient progress toward achieving its goals and objectives and develop corrective measures, they are involved in:

A)

controlling.

B)

planning.

C)

directing.

D)

accounting.

9.

When comparing the productivity of homogeneous (similar) groups with the productivity of heterogeneous (mixed) groups, researchers have found:

A)

no difference in the productivity of the two types of groups.

B)

that heterogeneous groups tend to be more productive than homogeneous groups.

C)

that homogeneous groups tend to be more productive than heterogeneous groups.

D)

that whenever groups include both men and women, productivity suffers. However, racial and ethnic diversity have no impact on productivity.

10.

Ralph Bowley is a first-line manager for the Mizzill Corporation. Although Mizzill has been a fairly traditional company in the past, its top management recently decided to make greater use of empowerment. As this new approach is implemented, Ralph is likely to find that he:

A)

must continue to issue detailed instructions to give the teams a sense of direction.

B)

will no longer have a position in the firm, since the purpose of teams is to eliminate the need for first-line managers.

C)

will need to act less like a "boss" and more like a coach, advisor, counselor, and team player.

D)

may become isolated from his subordinates.

11.

____________ skills include the ability to perform tasks of a specific department or job, such as selling (marketing) or bookkeeping (accounting).

A)

Conceptual

B)

Departmental

C)

Technical

D)

Tactical

12.

Pam is a sales manager for Paradise Beauty Products. She has told her sales people that she expects each of them to increase their customer contacts by at least 5 percent in the next month. Pam has set a(n):

A)

procedural policy.

B)

functional objective.

C)

policy guide.

D)

performance standard.

13.

Which of the following statements about effective leadership is the most accurate?

A)

Most effective leaders share certain specific traits.

B)

The most effective leadership style depends on who is being led and in what situation.

C)

The democratic style of leadership will almost always improve the effectiveness of the organization.

D)

One trait of effective managers is that they consistently maintain the same style of leadership.

14.

A meaningful mission statement should address topics such as the organization's:

A)

form of ownership and methods of financing.

B)

self-concept and company philosophy.

C)

advertising strategy and distribution plan.

D)

tactical plans and contingency plans.

15.

Today's progressive managers:

A)

usually prefer to use the autocratic style of leadership.

B)

tend to emphasize teamwork and cooperation rather than discipline and order-giving.

C)

face fewer challenges and problems than managers in the past.

D)

can rely on a much higher level of worker loyalty to the organization than in the past.

16.

Anita is employed as plant manager for Mojo Industries, Incorporated. Though she spends some time performing all management functions, she is particularly concerned with tactical planning and controlling. Anita's position would be classified as part of Mojo's:

A)

top management.

B)

lateral management.

C)

supervisory management.

D)

middle management.

17.

Which of the following statements about managing diversity in the workplace is most accurate?

A)

The main advantage of hiring a diverse workforce is that it allows the firm to avoid legal issues concerning age, race, or gender discrimination.

B)

Most firms have found that managing a diverse workforce is not as difficult as they had anticipated, because the values and work ethic of people tends to be similar regardless of their age, race, gender, or ethnic group.

C)

Although there are challenges involved in getting a diverse group to work together, the benefits of having diverse perspectives and insights tend to outweigh these problems.

D)

After trying unsuccessfully to manage diversity, most firms have discovered that the best way to ensure a high level of productivity is to maintain a workforce composed or workers who are as similar as federal law allows.

18.

________ involves setting the organization's vision, goals, and objectives.

A)

Organizing

B)

Planning

C)

Controlling

D)

Directing

19.

Organizations that use self-managed teams often:

A)

have very autocratic managers.

B)

delegate more planning, organizing and controlling tasks to lower-level managers.

C)

eliminate most top management positions.

D)

find they must increase in the number of middle managers to manage and direct the teams.

20.

__________ planning prepares alternative courses of action that may be used if the primary plans are not achieving objectives.

A)

Strategic

B)

Contingency

C)

Tactical

D)

Alternative

21.

Rip is an ex-Marine who believes he should always be in control. He feels that when he says "jump," the only question his subordinates should ask is "How high?"  Rip's leadership style is best characterized as:

A)

bureaucratic.

B)

free-rein.

C)

remanded.

D)

autocratic.

22.

As firms make greater use of empowerment, managers will find that they:

A)

should use the same techniques for directing employees that were used in the past.

B)

will need to closely supervise the teams to make sure they remain focused on the goals of the organization.

C)

will need to provide the teams with detailed instructions to give them a clear sense of direction.

D)

must become more like coaches and counselors than bosses.

23.

By completing the courses needed to obtain a college major in accounting, marketing, or some other field, a student can go a long way toward acquiring the _________ skills managers need to rise through the ranks of their area of specialization.

A)

autocratic.

B)

technical.

C)

human relations.

D)

secondary.

24.

Carl Rix started his own restaurant supply company three years ago. Until recently, he has never really concerned himself with establishing a formal control system. Now, however, he has experienced some financial problems and is concerned that his company may not be operating as efficiently as it should. He has decided that a formal control system is needed. The first step Carl should take to set up a control system is to:

A)

draw up a formal organization chart.

B)

talk to his banker to set financial goals.

C)

devise a set of clear performance standards.

D)

design an accident report  form so that he can keep accurate records of all accidents that occur.

25.

At Livwell Pharmaceuticals, research personnel are told that the company would like to develop at least three new products each year and are given some general information about which types of drugs seem to have the most potential. After that, scientists and other research personnel work essentially on their own to develop the new drugs.  Managers at Livwell seem to prefer:

A)

free-rein leadership.

B)

consultative leadership.

C)

projectory leadership.

D)

autocratic leadership.

26.

The resurgence of U.S. manufacturing firms in recent years can be credited to:

A)

the government's willingness to implement policies designed to protect U.S. firms from low-cost foreign competition.

B)

a decision by many U.S. manufacturers to drastically reduce costs by making more extensive use of mass production techniques.

C)

a number of significant changes in both the production techniques and management styles used by U.S. firms.

D)

a relaxation of government laws that has allowed manufacturing firms to merge more easily, thus achieving stronger market positions.

27.

The idea behind the Deming Cycle is to:

A)

develop a checklist that enables managers to evaluate employee performance more systematically.

B)

develop a systematic method of evaluating potential facility locations.

C)

find potential errors before the occur.

D)

use the same production steps in the production of different types of products.

28.

__________  is the function in the firm that searches for quality material resources, finds the best suppliers, and negotiates the best price.

A)

Marketing

B)

Collective bargaining

C)

Bartering

D)

Purchasing

29.

Cooltreet, Inc., combines sugar, cream, eggs, and flavorings, then churns and cools the resulting mixture to a very low temperature until it freezes, creating ice cream. The method Cooltreet is using is an example of:

A)

an analytic production system.

B)

process manufacturing.

C)

an assembly process.

D)

a symbiotic process.

30.

HandZone, a manufacturer of high quality gloves and a variety of fashion accessories, already has both computer-aided design and computer-aided manufacturing. Unfortunately, the two systems cannot communicate with each other. David Warmdigit, a production manager at HandZone, has heard about some software that allows CAD and CAM to work together, and wants to learn more about it. David is interested in:

A)

linear programming software.

B)

holistic internalization of operations.

C)

computer integrated manufacturing.

D)

complex systems integration.

31.

Today, U.S. companies in the manufacturing sector:

A)

depend on government imposed tariffs on foreign goods to remain competitive.

B)

are growing much more rapidly than firms in the service sector.

C)

have altered their production and managerial styles in order to regain their competitive edge in many industries.

D)

have become increasingly reliant on mass production techniques as they put more emphasis on keeping costs as low as possible.

32.

A major reason productivity increases in the service sector were reported to be so low during the 1980s and 1990s was that:

A)

the service sector was becoming heavily unionized during this period.

B)

the tight labor markets during the 1980s and 1990s forced service sector firms to hire workers who were less experienced and less educated than in the past.

C)

the government was unable to find a way to include improvements in quality in its measures of productivity.

D)

service industries were more concerned with personalizing service than with increasing productivity during the 1980s and 1990s.

33.

SitRite Furniture Company uses labor and machinery to transform wood, plastic, metal and cloth into comfortable chairs, sofas, and love seats. This process creates:

A)

form utility.

B)

place utility.

C)

use facility.

D)

intangible productivity.

34.

The first step in the development of a PERT chart is:

A)

assigning an estimated cost to each task.

B)

analyzing the tasks and determining the sequence in which they must be performed.

C)

estimating the time needed to complete each task.

D)

identifying the probabilities that each step in the project can be successfully completed without exceeding the estimated cost.

35.

To create their Deluxe Beef Sandwiches, Robbie's Roast Beef finely slices prime roast beef, stacks it on a sesame bun, adds special seasonings, cheese, onions, and mushrooms. The value added by Robbie's when it combines these ingredients to make a sandwich is known as:

A)

consumer surplus.

B)

the analytic function.

C)

marginal utility.

D)

form utility.

36.

The main objective of lean manufacturing is to:

A)

keep labor costs as low as possible by expanding the use of other resources.

B)

produce products that have fewer frills and options in order to simplify the production process and keep costs as low as possible.

C)

produce goods using less of all types of resources compared to mass production techniques.

D)

get state and local governments to handle many of the tasks currently performed by the firm.

37.

Unlike an assembly line where workers perform only a few tasks, in a _________ layout teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

A)

modular

B)

spoke and wheel

C)

network

D)

cluster

38.

According to the Spotlight on Small Business box in Chapter 9, Dolan Industries has achieved the six sigma standard. This means that Dolan has:

A)

increased the productivity of its labor force by more than 50% in less than 2 years.

B)

achieved the lowest cost per unit of output in its industry.

C)

met ISO 14000 standards by reducing its water and air pollution levels by more than 95%.

D)

improved product quality by reducing the number of defective products to 3.4 per million units.

39.

Recent developments in industries as diverse as fast foods, banking, and grocery stores suggest that:

A)

the only effective way to improve productivity in most service industries is by relying more heavily on computers.

B)

many service industries are finding ways to improve productivity.

C)

government figures probably overstate any changes in productivity in the service sector.

D)

the fact that services are typically labor intensive means that it is virtually impossible to improve productivity without decreasing customer satisfaction.

40.

In a just-in-time inventory system, suppliers:

A)

deliver materials and parts in large quantities only a few times a year.

B)

enjoy much lower delivery costs.

C)

have a great deal of flexibility in determining when to make deliveries.

D)

become more like a department in the producing firm rather than a separate business.

41.

X-Sport Industries is a U.S. based manufacturer of sporting goods. Until recently, all of its sales were within the United States. However, it has decided to make a major push to sell its products in the European Union. In order to succeed in this new market X-Sport will need to:

A)

make sure it meets ISO 9000 standards.

B)

convert its financial assets into euros.

C)

avoid reliance on the Deming cycle.

D)

cut the wages of its production workers.

42.

Operations managers at Alumax Corporation have found that they can achieve efficient production only by producing very large quantities of aluminum without shutting down the production process. This indicates that Alumax should use a(n) ___________ production process.

A)

intermittent

B)

assembly

C)

continuous

D)

systematic

43.

If a firm decided to implement quality function deployment (QFD), it would:

A)

strive to reduce product defects to fewer than 10 per 100,000 units produced.

B)

look for better ways to identify the needs of its customers.

C)

rely on quality control specialists to set quality standards.

D)

develop specific numerical guidelines for measuring quality and stick to them.

44.

Aaron Nance is a freshman in college who has not yet decided on his major. He is thinking about majoring in operations management and is concerned about job opportunities in this field. Which of the following statements about jobs for operations management majors is most accurate? If he majors in operations management, Aaron will

A)

have limited job opportunities because operations management positions are only available in the slowly growing manufacturing sector.

B)

acquire skills and knowledge that are valuable to firms in both the manufacturing and service sectors.

C)

have plenty of job offers, but they will mainly be in low wage positions in the service sector.

D)

find plenty of employment opportunities in the government and education, but not very many in the private sector.

45.

MRP stands for:

A)

minimum resource payments.

B)

maximized revenue potential.

C)

managed resource priorities.

D)

materials requirement planning.

46.

In a PERT network, the sequence of tasks that takes the longest to complete is called the:

A)

optimal path.

B)

maximum path.

C)

roundabout path.

D)

critical path.

47.

Firms often use a(n) _____________ when working on a major project involving the production of a large item such as an airplane, ship, or bridge.

A)

assembly line layout.

B)

continuous production process.

C)

fixed-position layout.

D)

process manufacturing technique.

48.

Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate? CAD/CAM:

A)

is most useful to firms producing durable goods such as automobiles.

B)

has replaced ERP as the most sophisticated resource planning technique.

C)

allows firms to save money by replacing skilled labor with computers to perform all of the high-skill tasks.

D)

has made it possible to produce custom-designed products with little increase in costs.

49.

Ellen Cleary is an operations manager who is under a great deal of pressure to make sure a project is completed on time. She has used the PERT method to help her determine how long the project is likely to take. In order to ensure that the project does not take longer than necessary to complete, Ellen should keep careful tabs on those activities that are:

A)

most expensive.

B)

on the priority bar of the PERT chart.

C)

near the end of the PERT network.

D)

on the critical path of the PERT network.

50.

Which of the following statements about facility location is most accurate?

A)

Very few firms are still influenced by labor costs when making decisions about where to locate.

B)

Recent changes in information technology have led firms to favor locations near major urban areas.

C)

Manufacturers often seek to reduce time-to-market by locating facilities in areas with access to key modes of transportation.

D)

No matter how large they become, most companies ultimately choose to locate major facilities within a few miles of the area in which they started business.

51.

_____________ studied how the characteristics of the job itself affected worker motivation.

A)

William Ouchi

B)

Frederick Taylor

C)

Douglas McGregor

D)

Frederick Herzberg

52.

The Spotlight on Small Business box in Chapter 10 looks at Rhonda Abrams' advice for motivating workers in a small business.  Which of the following statements is the most consistent with views of Rhonda Abrams?

A)

Employees who work for small businesses are motivated by very different factors than employees of large corporations.

B)

Two keys to motivating workers in small businesses are to give them autonomy and provide them with positive feedback when appropriate.

C)

Because of their limited resources, small business owners must rely on methods established by Taylor's scientific management approach.

D)

Since small businesses offer very limited chances for personal growth and very little job security, their employees are most likely to be motivated by monetary incentives.

53.

_________  blends Japanese and American management practices into a hybrid approach which calls for long-term employment, collective decision making, and individual responsibility for the outcome of decisions.

A)

Theory A

B)

Theory X

C)

Theory Y

D)

Theory Z

54.

El Nino Chemicals has redesigned many jobs to make the work more interesting and challenging. The company encourages its workers to further their education by reimbursing them for tuition payments when they complete a college course.  El Nino also recognizes worker achievements at a company picnic each spring and a company party in December. Talented workers are given promotions and added responsibilities. These policies suggest that management at El Nino is using the findings of:

A)

Frederick Herzberg to increase worker motivation.

B)

William Ouchi to implement a Theory Z approach to management.

C)

Frederick Taylor to improve worker productivity through the principles of scientific management.

D)

Abraham Maslow to satisfy lower-order needs of workers.

55.

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.

A)

social

B)

esteem

C)

egoistic

D)

self-actualization

56.

According to Herzberg, a sense of achievement, earned recognition, and interest in the work itself were a

A)

important motivators.

B)

hygiene factors.

C)

ways for workers to meet their social needs.

D)

consistent with his Theory X approach to motivation.

57.

Every month Sam Taylor is assigned a different job at Russo & Daughters Financial Consulting. Sam enjoys the variety and finds that switching jobs on a regular basis keeps the work from becoming boring. Russo & Daughters is using a technique known as job:

A)

branching.

B)

sharing.

C)

shopping.

D)

rotation.

58.

When Elaine accepted a position with Cannon Corporation in Dallas, Texas she felt uneasy.  She was new to the area and new to this company.  However, she was pleased that her new job offered her the opportunity to play on the company volleyball team.  She quickly made new friends and, through her new friends, learned about the city.  Apparently, her new job satisfies Elaine's ________ needs.

A)

social

B)

esteem

C)

self-actualization

D)

physiological

59.

Expectancy theory suggests that managers attempting to improve employee performance would be well advised to:

A)

make sure that all employees are expected to meet the same standards.

B)

focus on setting monetary rewards for meeting the standards.

C)

set attainable performance goals.

D)

keep salaries earned by employees confidential.

60.

Most workers in poor, less developed nations are motivated by the desire to satisfy:

A)

physiological needs.

B)

social needs.

C)

esteem needs.

D)

empathetic needs.

61.

New workers at Throneberry Manufacturing are carefully trained to use the most efficient production methods. They are then placed on an assembly line and expected to perform the same task day after day, using the methods they were taught. The work is boring, but the pay is good. Throneberry's approach is consistent with the principles of:

A)

management by objectives.

B)

expectancy theory.

C)

scientific management.

D)

human engineering.

62.

At Forester Plastics, employees are promised long-term employment and are very involved in decision making. The workers follow a somewhat specialized career path and have individual responsibility for results. Forester's approach is an example of:

A)

Theory R management.

B)

Theory X management.

C)

Theory Y management.

D)

Theory Z management.

63.

Theory ____ assumes that the average person likes work, and has a relatively high degree of imagination and creativity.

A)

A

B)

Alpha

C)

X

D)

Y

64.

Melody has worked as a secretary at Consolidated Freight Handling for ten years.  She earns a good salary and is well liked by her fellow workers and managers.  However, she has been passed over for promotion twice and feels that no one appreciates her abilities and skills.  Melody is concerned with satisfying her:

A)

physiological needs.

B)

social needs.

C)

safety needs.

D)

esteem needs.

65.

The Hawthorne studies concluded that worker motivation:

A)

increased when managers applied the scientific management approach.

B)

was most affected by monetary incentives.

C)

improved when workers felt like their ideas were respected.

D)

was mainly determined by physical working conditions such as lighting, temperature, and humidity.

66.

Ramona works at St. Louis Office Machines. In the past, her only chance to learn how she was doing on the job came during fairly superficial performance reviews with her boss twice a year. The company recently implemented some policies designed to give Ramona and other workers detailed information about job performance every two weeks. This suggests that St. Louis Office Machines is trying to provide Ramona and her co-workers with more:

A)

autonomy.

B)

task identity.

C)

task significance.

D)

feedback.

67.

Maslow was mainly concerned with explaining how:

A)

jobs could be broken down into very simple tasks that could be performed by unskilled workers.

B)

human motivation was related to a hierarchy of needs.

C)

managerial assumptions about workers affected their style of management.

D)

to achieve open two-way communication within an organization.

68.

Maslow would classify the need for recognition from others and for self respect as _________ needs.

A)

social

B)

esteem

C)

security

D)

physiological

69.

Working conditions recently have changed at the Bariol Corporation. Managers and employees now answer their own phones, and even top managers are addressed by their first name. The company even eliminated executive washrooms and parking spaces. Bariol implemented all of these changes in an effort to help workers motivate themselves by creating a team spirit within the company. Bariol's efforts are consistent with an attempt to:

A)

improve motivation through open communication.

B)

fully implement the scientific management approach developed by Taylor.

C)

establish a pure Type J approach to management.

D)

ensure that maintenance factors were satisfactory.

70.

Frank and Lillian Gilbreth developed the principle of ___________, which said that every job could be broken down into a series of elementary motions.

A)

motion economy

B)

marginal productivity

C)

division of labor

D)

micro-motion analysis

71.

Currently, jobs at the Pelham plant are broken into small individual steps, and a worker is assigned to perform each step in an effort to achieve task efficiency. This technique is known as job:

A)

segmentation.

B)

refinement.

C)

specialization.

D)

simplification.

72.

__________ is the degree to which a job requires doing a task with a visible outcome from beginning to end.

A)

Task significance

B)

Autonomous responsibility

C)

Job specification

D)

Task identity

73.

Inequity in the workplace is likely to result in:

A)

increased work effort.

B)

higher morale.

C)

lower productivity and reduced quality.

D)

greater worker empowerment.

74.

Paul Blocker is the offensive line coach for the Lisolini College Fighting Hampsters. He wants his players to report to fall practice in good shape. Coach Blocker has set challenging fitness standards that the linemen will be able to meet if they work hard during the summer. He knows his players hate running wind sprints, so to encourage them to workout during the summer he has announced that any player who passes the fitness test at the beginning of fall practice will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is consistent with:

A)

expectancy theory.

B)

assessment theory.

C)

scientific management.

D)

the autonomous feedback principle.

75.

One implication of goal-setting theory is that goals should be:

A)

set by top management.

B)

relatively easy to achieve.

C)

set at a level that slightly exceeds the ability of workers to achieve them.

D)

set through a process that involves everyone within the organization.

76.

Many firms now offer their employees ___________ benefits, such as on-site haircuts and free breakfasts, which help workers maintain a balance between work and family life.

A)

real-time

B)

situational

C)

break time

D)

soft

77.

__________ workers have a higher skill level than their current job requires.

A)

Structurally unemployed

B)

Frictionally unemployed

C)

Contingent

D)

Underemployed

78.

_________ is a popular form of distance learning.

A)

Job rotation

B)

Vestibule training

C)

Role playing

D)

Online training

79.

At Friendly Financial Consulting, Wayne Thurston is allowed to choose what time he starts his workday, and can come to work any time from 7:00 a.m. until 10:00 a.m. He must be on the job from 10:00 a.m. to noon and from 1:00 p.m. until 3:00 p.m.  He also must work a total of 8 hours a day, so the earlier he arrives, the earlier he can leave. Wayne works under a system of:

A)

job sharing.

B)

job enlargement.

C)

flextime.

D)

compressed work weeks.

80.

In a(n) ______________ an inexperienced worker learns by working alongside an experienced employee to master the skills and procedures of a craft.

A)

orientation period

B)

simulation period

C)

indentureship program

D)

apprenticeship period

81.

Internet based training courses are sometime also called:

A)

contingency training.

B)

synchronized training.

C)

distance learning.

D)

vestibule training.

82.

Notes of appreciation, awards, and gift certificates given to reward employees for accomplishing or surpassing established objectives are all examples of:

A)

cashless bonuses.

B)

fringe benefits.

C)

psychographic payments

D)

supplemental salary

83.

Two advantages of using ___________ to fill an opening in a company are that it improves the morale of current employees, and the person filling the position is already familiar with the organization's culture and procedures.

A)

discouraged workers

B)

apprenticed workers

C)

promotions

D)

external sources

84.

In coming years, high tech growth areas such as computers, biotechnology, and robots are likely to experience a:

A)

surplus of labor.

B)

significant decline in market demand, leading to a stagnant labor market.

C)

shortage of skilled labor.

D)

stable equilibrium in the labor market.

85.

____________ refers to short-term, skills-oriented attempts to improve workers' job performance.

A)

Training

B)

Development

C)

Contingency planning

D)

Job enrichment

86.

A problem with the Hay system of compensating workers is that:

A)

because it is relatively new, most workers and managers are unfamiliar with it.

B)

the EEOC has declared it illegal because it discriminates against older workers.

C)

it is difficult and expensive to administer because of the extensive paperwork needed to compute wages and salaries each pay period.

D)

it can lead to resentment because more productive employees may earn less than employees who do not perform as well but have worked for the company longer.

87.

Ben Eisner is a human resource manager at Claymont Communications who is currently involved in human resource planning. Which of the following tasks would Ben perform as a part of the planning process?

A)

prepare a human resource inventory.

B)

appraise the performance of individual workers.

C)

establish the budget for the human resource department.

D)

interview potential workers.

88.

Which of the following statements is the most accurate description of the impact the Americans with Disabilities Act of 1990 (ADA) has had on businesses?

A)

ADA has had no real impact, since most businesses have always been sensitive to the needs of disabled workers.

B)

Most firms have found that the structural changes needed to comply with ADA requirements have been very difficult and expensive to implement.

C)

Most firms are finding that the cultural changes required by ADA are more difficult to implement than the structural changes.

D)

Businesses have found that even with the changes required by ADA, disabled workers are simply not capable of handling most types of jobs.

89.

A ___________ plan gives employees some ability to adjust when they work, as long as they work the required number of hours.

A)

cafeteria-style plan

B)

flextime

C)

varitime

D)

Gantt scheduling

90.

CareerBuilder and the Monster Board are:

A)

web browsers.

B)

career interest surveys.

C)

Internet services firms can use to recruit employees.

D)

magazines that list job opportunities by skill requirements and geographic location.

91.

Preemployment physical examinations are:

A)

an excellent way to screen out unwanted employees.

B)

legal in some states, but only if given to everyone applying for the position.

C)

illegal under current employment legislation in all 50 states.

D)

legal in all states, but seldom used.

92.

Sally is a human resource manager with Weldun Cooking Supplies who needs to recruit people to fill several positions within her company. Sally is most likely to rely on external recruiting sources if she:

A)

wants to eliminate the need to meet affirmative action regulations.

B)

believes that Weldun's current employees do not have the qualifications necessary to successfully fill the positions.

C)

places a great deal of importance on maintaining high morale for current workers.

D)

needs to keep the cost of her recruiting efforts to a minimum.

93.

Steely Percussion Inc. briefly tried to implement a flextime system only to abandon it after a few months. Which of the following is the most likely reason Steely would drop its flextime plan?

A)

It caused an increase in traffic congestion.

B)

It often made communication among employees more difficult.

C)

The employees resented being required to come to work early or stay late.

D)

Workers tend to be less productive when they have to work longer hours in a single day.

94.

Which of the following statements about human resource management opportunities and challenges is most accurate?

A)

Shifts in the economy have led to a huge pool of skilled and unskilled workers from declining industries that are either unemployed or are underemployed.

B)

Workers now would rather have more income rather than more leisure. Therefore, many employees now want to work more than 40 hours per week.

C)

So many people have sought training in high tech areas such as robotics and computers that there is likely to be a huge surplus of labor in high tech industries.

D)

Workers now desire more stability and predictability in their careers, so they now give their employers more loyalty and expect more loyalty from their employers in return.

95.

__________ is the process of establishing and maintaining contacts with key managers in one's own organization and in other organizations, and using those contacts to establish strong relationships that serve as informal development systems.

A)

Training and development

B)

Social integration

C)

Orienteering

D)

Networking

96.

Which of the following statements about early retirement is most accurate?

A)

Traditional early retirement plans are no longer legal because they represent age discrimination.

B)

An advantage of early retirement as a method of downsizing is that early retirement offers increase the morale of remaining workers.

C)

Federal law requires firms to offer early retirement benefits to any worker who voluntarily offers to retire before the age of 60.

D)

Workers who receive an offer for early retirement are likely to gain by refusing the firm's first offer and holding out for a better deal

97.

A major purpose of employee orientation programs is to:

A)

introduce new employees to the organization, their fellow employees, and their immediate supervisors.

B)

give experienced employees a chance to learn new skills.

C)

test new employees to determine where they should be assigned.

D)

help workers who have been laid off find new jobs.

98.

Roy Hinds just accepted a job as a supervisor at a small manufacturing plant. His pay starts at $635 per week. Roy is paid on a(n):

A)

salary system.

B)

commission plan.

C)

rolling rate system.

D)

income averaging plan.

99.

In a _____________ arrangement two part-time employees fill one full time job.

A)

job enlargement

B)

multitasking

C)

job sharing

D)

split shift

100.

For many types of service organizations such as hospitals, banks and airlines, the primary cost of operations is:

A)

establishing and maintaining a presence on the Internet.

B)

insurance and legal expenses.

C)

coping with obsolescence that results from the rapid pace of technological change.

D)

compensation of labor.