Quiz 9 and 10

1.     Which of the following statements about the impact of CAD/CAM on manufacturing is most accurate?

A)            CAD/CAM is most useful to firms producing durable goods such as automobiles.

B)             CAD/CAM provides many benefits, but so far it is too expensive for small firms to use.

C)     CAD/CAM makes it possible for firms to hire only unskilled labor since computers perform all of the
difficult tasks.

D)            CAD/CAM has made it possible to produce custom-designed products with little increase in costs.

2.     Superior Supplies has just agreed to help one of its biggest customers, Amalgamated Products, set up a just-in-
time inventory system. From Superior's perspective as a supplier, this system will mean:

A)            that they will have almost complete freedom in scheduling deliveries.

B)             more effort and higher costs.

C)     less emphasis on quality and greater emphasis on quantity.

D)            a need to deliver large quantities at regularly scheduled intervals.

3.     The Settle In Furniture Company is considering a radical change in its production process. The firm will take
measurements from customers, have them select from a variety of fabric patterns and answer some basic
questions about the furniture styles they like, then design a chair or sofa that uniquely fits their needs. If Settle In
implements this system, it will be making use of:

A)     just-in-time manufacturing.                                            C)  mass customization.

B)     an analytic production process.                                     D)  humaniform production.

4.  ____________ utility is the value added by the creation of finished goods and services using raw materials,

components, and other inputs.

A) Manufacturing   B) Marginal    C) Consumption   D) Form

5.    Which of the following statements best describes the distinction between production management and
operations management? Production management involves:

A)     the activities managers perform to help create services while operations management involves the activities
managers perform to produce goods.

B)      the activities managers perform to obtain physical resources while operations management involves the
activities managers perform to obtain the financial resources.

C)     the activities managers perform to help create goods while operations management is a broader term that
involves the activities involved in producing services as well as goods.

D)            activities managers perform to help create intangible products while operations management involves the
activities managers perform to produce tangible products.

6.     The fastest growing manufacturing firms in the United States have been the ones that:

A)     have received large government subsidies enabling them to invest in new technologies.

B)      face little or no foreign competition.

C)     have emphasized a strategy of mass production to achieve economies of scale.

D)     have expanded their operations by providing services as well as goods.
7.  The goal of lean manufacturing is to:

A)     keep inventories of finished goods as low as possible.

B)      produce goods and services with less of everything compared to mass production.

C)     produce a very limited variety of goods.

D)     become more self sufficient by producing major components rather than buying them.

8.     All of the following are steps in using PERT except:

A)     assigning a cost to each task.

B)      determining the sequence in which tasks must be performed.

C)     estimating the time needed to complete each task.

D)     drawing a PERT network.

9.     Enterprise resource planning (ERP) is considered more sophisticated than MRP II primarily because it can:

A)     give much more precise cost estimates.

B)      find the critical path and compute its length.

C)     monitor processes in multiple firms at the same time.

D)     handle data about more than one product at the same time.

10.    Westside Manufacturing has just installed some new machines that are designed to do many different tasks and
can be used to produce a variety of products. This indicates that Westside is moving toward:

A) microengineering.    B) flexible manufacturing.    C) mass production.    D) multiple output processing.

11.                   In a PERT network, the sequence of tasks that takes the longest to complete is called the:
A) optimal path.   B) maximum path.   C) roundabout path.   D) critical path.

12.       All of the following were elements basic to Frederick Taylor's approach except:
A) time.    B) worker motivation.    C) methods.    D) rules of work.

13.       Paul Blocker is the offensive line coach for the Lisolini College Fighting Hampters. He wants his players to
report to fall practice in good shape. Coach Blocker knows his linemen hate running wind sprints. He has set
challenging fitness standards that the players will be able to meet if they work hard during the spring and
summer. The coach has announced that any player who passes the fitness test at the beginning of fall practice
will be allowed to skip sprints for the first two weeks of practice. Coach Blocker's approach to motivation is
consistent with:

A)     expectancy theory.                                                       C)  scientific management.

B)      assessment theory.                                                       D)  the autonomous feedback principle.

14.   Equity theory says that employees will perform well if they:

A)     understand the nature of their responsibilities.

B)      have an opportunity to impress others in the organization.

C)     believe the reward they receive fairly compensates them for their efforts when compared to others in similar
positions.

D)            know that their supervisor has set reasonable performance goals and communicated them clearly.

15.  Dr. Mo T. Vadar, a professor of psychology at a respected university, is planning a study of the factors that
affect the motivation of workers. Dr. Vadar is concerned that the results of his experiments may be misleading
because workers in an experimental group tend to behave differently when they know they are being studied.
This concern shows that Dr. Vadar is aware of the:

A)            Hawthorne effect.

B)             Taylor effect.

C)     potential confusion between correlation and causation.

D)            Heisenberg principle.

16.    At Boss Motorcar Company, workers are grouped into teams of eight workers. Each team is responsible for
assembling an entire automobile. Boss gives the teams freedom and flexibility to decide for themselves how to
divide up the work. The company keeps the workers informed about how their cars are selling, and even shows
them the comments customers make about quality and performance on customer satisfaction questionnaires.
Boss Motorcar Company is using a strategy of:

A) job enrichment.    B) holistic assembly.    C) unitary motivation.    D) supportive analysis.

17.    Equity theory deals with the question:

A)     Can I accomplish the task?                                           C)  If I do a good job, will it be worth it? What is fair?

B)      If I accomplish the task, what's my reward?                  D)  Is my boss treating all employees fairly?

18.    According to expectancy theory, the amount of effort employees exert on a specific task depends on their:

A)     expectations of the outcome.                                         C)  perception of the importance of the task.

B)      manager's expectations of their performance.                D)  level of needs that are not yet satisfied.

19.    Frank and Lillian Gilbreth developed the principle of______________ , which said that every job could be broken

down into a series of elementary motions.

A) motion economy   B) marginal productivity   C) division of labor   D) micro-motion analysis

20.    As a manager, Charlene works hard to ensure that workers are treated fairly, yet she sometimes gets the feeling
that workers are unhappy with her efforts to reward them fairly. This problem most likely results from the fact
that:

A)     Charlene doesn't understand that workers are not concerned with equity, only with getting the biggest
possible reward for the least possible effort.

B)      "fair treatment" is a hygiene factor rather than a motivator.

C)     attempts to treat workers fairly only works in an Asian or European culture. American workers tend to be
individualists who view fairness as a "wimpy" basis for determining the rewards they receive.

D)     equity judgments are based on perceptions, and the perceptions of workers are not always accurate.

21.    Maureen's supervisor was so impressed by her work that he named her the employee of the month. This praise
from her supervisor is an example of a(n)___________ reward.

A) extrinsic   B) intrinsic    C) secondary   D) extraneous

22.    Herzberg's research identified several factors which could cause workers to become dissatisfied if they were
missing, but did not motivate workers if they were increased. Herzberg called these factors:

A) retro-motivators.    B) inverted motivators.    C) hygiene factors.    D) negative reinforcers.

23.    William Ouchi believed that a pure Type J approach to management would not work in the United States
because it:

A)            failed to encourage open communication.

B)             could lead to violations of U.S. antitrust laws.

C)     is based on the values and attitudes of a different country.

D)            is too dependent on the assumptions of scientific management.

24.  Which of the following statements is the best description of how scientific management viewed workers?

A)     Most workers are creative and intelligent individuals who should be given a great deal of freedom and
flexibility in how they perform their jobs.

B)      Workers are like machines that must be programmed to perform in a certain way.

C)     The only way to properly motivate workers is to make sure that the work itself is interesting and
challenging.

D)       Workers are individuals who do not respond in the same way to a parti