Question 1 (1 Point)

The majority of typical North Americans share key cultural values in relation to individualism, formality, communication style, and ________ orientation. We value this precious commodity and correlate it with productivity, efficiency, and money.

Question 2  (1 point)

The belief in the superiority of one's own culture is ________. This natural attitude is found in all cultures and causes us to judge others by our own values.

Question 3  (1 point)

To minimize oral miscommunication among cross-cultural audiences, you should use simple English and eliminate puns, sports and military references, slang, and jargon. Be especially alert to ________ expressions such as "burn the midnight oil" or "let the cat out of the bag."

Question 4  (1 point)

Businesses with ________ workforces are generally better able to create a variety of products, suffer fewer discrimination lawsuits, have fewer union clashes, and experience less government regulatory action than businesses with homogeneous workforces.

Question 5  (1 point)

To communicate effectively with diverse workplace audiences, you should strive to understand the value of differences and attempt to achieve ________.

Question 6  (1 point)

Every country has a unique culture that results from a(n) ________.

Question 7  (1 point)

In business situations, Americans tend to refer to one another by their first names, even when they're first introduced. This custom illustrates the cultural value of ________.

Question 8  (1 point)

An American businessperson thinks that all Japanese businesspeople have high-level computer skills. This judgment is an example of ________.

Question 9  (1 point)

Which of the following is probably the MOST important factor in the rise of the global market?

Question 10  (1 point)

Which of the following is the most accurate statement about culture?

Question 11  (1 point)

If Francois believes that all Americans are impatient and rude, he is guilty of stereotyping.

Question 12  (1 point)

North Americans tend to be uncomfortable with silence and more impatient with delays than people in some other cultures.

Question 13  (1 point)

All countries use the same number formats for dates and monetary figures.

Question 14  (1 point)

North Americans generally place more emphasis on tradition, ceremony, and social rules than do people in some other cultures.

Question 15  (1 point)

North Americans place greater value on time than do people in some other cultures.

Question 16  (1 point)

Ethnocentrism involves applying an oversimplified behavioral pattern to an entire group.

Question 17  (1 point)

Businesspeople in a certain country tend to be more analytical and action-oriented. This is an example of a high-context culture.

Question 18  (1 point)

When speaking with someone for whom English is a second language, it's a good idea to speak more loudly to make sure he or she understands you.

Question 19  (1 point)

According to Roger Axtell, international behavior expert, the smile is the most understood and most useful form of communication when communicating interculturally.

Question 20  (1 point)

When conducting international trade, it's a good idea to use the metric system when expressing numbers.