Gatekeeper
Dysfunctional
Roles
Skills for Team Leaders
Task
Relationships
Goal
setting
Agenda
making
Clarifying
Summarizing
Verbalizing
consensus
Establishing
work patterns
Following
procedures
Interpersonal
Relationships
Regulating
participation
Maintaining
positive climate
Maintaining
mutual respect
Instigating
group self-analysis
Resolving
conflict
Instigating
conflict
Methods for Reaching Group Decisions
Majority
Consensus
Minority
Averaging
Authority
rule with discussion
Strategies for Effective Conflict Resolution
1. When attacked, negotiate rather than
escalate.
Separate the issue from the person.
Act as if the other side does not want to harm you
personally.
2. Use the third person.
Avoid you and I statements.
Not:
You
never come prepared, and Im sick of it.
But:
Its
hard to discuss this without all the facts.
3. Work to maintain a calm tone of voice.
Stay away from provocative verbal emphasis.
Not: Its HARD to discuss
this without ALL the facts.
4. Practice compassionate, helpful feedback.
Focus on behaviors, not attitudes.
Talk about things that can be changed.
Not: Stop being aggressive!
But:
It
would be easier to respond if you lowered your voice.
5. Avoid sending threatening signals.
Dont engage in sustained eye contact.
Keep hand gestures to a minimum.
6. Dont use First Strike language.
You always . . . or If you really . . . or
Try to understand .
. .
7. When provoked, try a listening check.
Calmly and respectfully restate both sides of the
argument.
Take time to walk around the topicand cool off.
8. Clear the air.
If youre on a
team with someone who seems consistently irritated with you, ask for a private
meeting.
Solicit feedback; listen without interrupting and with
an open mind.
Request permission to
respond with equal openness.
Planning and Participating
in Meetings Before the
meeting
Consider
alternatives. Is a meeting necessary?
Invite
the right people. Include . . .
those who have information.
those who can make decisions.
those who must implement decisions.
Distribute
an agenda.
During the
Meeting
Start
on time and introduce the agenda.
Appoint
a secretary and a recorder.
Encourage
balanced participation.
Confront
conflict frankly.
Summarize
points of consensus along the way.
Ending the
Meeting and Following Up
Review
meeting decisions.
Distribute
minutes of meeting.
Remind
people of action items.