Mary Ellen Guffey,
Business Communication: Process and Product,
4e
Ch. 5, Slide
12
Hidden Negative Meanings
•
You are wrong . . . .
•
(I am right.)
•
You do not understand . . . .
•
(You are not very bright.)
•
Your delay . . . .
•
(You are at fault.)
•
You forgot to . . . .
•
(You are not only inefficient but also stupid and
careless.)